FAQ

This FAQ is a work in progress. I am working on adding more information to this page. If you don’t see your question here check out my Policies page or contact me.

Thanks!

Shipping

Q: I need to receive the item quickly, can I expedite the order ?
A: It may be possible for me to get the piece completed faster than stated. Please contact me to discuss the possibility and get a quote for faster shipping rates.

Q: Once an item is complete how long does it take to get to me ?
A: For domestic orders regular first class shipping can take anywhere from 3-5 business days. Priority shipping generally takes 2-3 days. For international orders unfortunately the USPS does not guarantee shipping times and often depends on your countries customs department.

Q: How long does it take to make and receive my item?
A: I make each piece by hand so making times may vary. See the Shipping Schedule page to get my current turn around times.

Q: I don’t see the shipping option I need, does that mean you don’t offer it?
A: Not at all. If you don’t see the shipping option that you need or the correct country please contact me. Often times it is just a matter of entering it into the system.

Purchasing

Q: Do you accept credit cards?
A: Yes! My website uses Paypal to process credit cards, and It is possible to use your credit card with this service even if you don’t have a Paypal account. I use Paypal because they are quick, easy and best of all secure. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Q: I am having problems processing my order, whats up with that?
A: Being a one woman team means I get to be marketer, maker and website designer. If you are having any problems processing your order please feel free to contact me and I can surely help you out. This is why I leave my payment processing to Paypal, this way none of your credit card info is stored on my site and is very secure.

Products

Q: Do you do gift wrapping?
A:
Yes. All of my products over $12.00 are sent wrapped in an organza bag and placed in a lovely kraft paper box with a ribbon. Anything under $12.oo is packaged in a pretty organza bag.

Q: Who makes your products?
A:
I do! This is a one woman studio and I make each piece by hand. Bending wire, sawing, soldering are all daily activities in this studio. All products here were designed by me. Some items such as the running key chain are designed by me and sent out to be laser cut. Then I take the leather and assemble the finished product.

Q: I saw something you made on another site but can’t find it here. Is it still available?
A: Short answer, probably! Please contact me to see if it is possible to re-make that item. Some pieces, such as stones are all unique, but it may be possible to find something similar.

 

 

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